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(818) 839-0516 info@cheefbotanicals.com

Processing Times | Shipping Times | Shipping Rates | Order Tracking
Why Has My Order Not Shipped Out Yet? | How Do I Make Changes To My Ship To Address?

 

Processing Times

Please allow all orders 1 to 2 business days to process before being shipped out (95% of all orders are shipped out within 24 hours from purchase).

All orders purchased after 1 pm on Fridays will not ship out until the following Monday.

 

Shipping Times

Free Economy Shipping Time: 1-5 days delivery (usually delivers within 3 days) from when the order was processed.

Priority Mail Shipping Time: 2-3 days delivery from when the order was processed.

 

Please note: USPS First-Class and Priority Mail are not guaranteed delivery services and do not have guaranteed delivery dates—only an expected delivery date.

 

Shipping Rates

We currently offer Free Economy Shipping to our customers during checkout (1-5 days).  We also offer a more guaranteed shipping service (2-3 days Priority Mail) for a flat rate of $7.50. Before payment, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Carriers

We use the following carriers to deliver our orders:

USPS

 

Order Tracking

All customers are provided with a tracking number via email once their order has shipped. You can track your order by clicking on the tracking number in the shipping confirmation email.

 

Why Has My Order Not Shipped Out Yet?

When the tracking information isn’t being updated by USPS as it should be, we understand your frustration in having to wait for the package. Sometimes weather is an issue, and sometimes packages just aren’t scanned into the carrier’s system at intermediary stops, so it looks like nothing is happening. Other times, it’s just the carrier running behind or performing additional transit safety measures based on the contents of the package.

It’s not uncommon for USPS to skip package scans when they’re running behind in order to allow them to move packages quicker than otherwise since additional scanning also means additional processing time.  In some cases like this, the package will just show up delivered with no tracking history.

For more info on tracking not being updated See This Article Here or Watch This Video!

 

Need To Make Changes To Your Ship To Address?

It is your responsibility to make sure that the shipping info is correct before you submit your order. We ship out orders on a daily basis, Monday – Friday and Saturdays too. This means that sometimes we are unable to intercept your order and correct in time before it goes out. If you have made a mistake with the shipping address in your order, we are not responsible for this and there is a good chance that your order has already shipped out to the address which you provided.

Changes in shipping address will not be accepted once your order has been placed. Only if the package is returned back to us due to a “Wrong address – Return to sender” error, only then will we try to arrange the order to be re-shipped to the new updated address.

🎅🏻 FREE SHIPPING ON ALL ORDERS! 🎄 MERRY CHRISTMAS! 🎁
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