Although most orders ship within 24 hours of purchase from our Charlotte, North Carolina warehouse, please allow 1-2 business days for orders to process before they are shipped.
** Please note we have no control over your package as soon as it is in the hands of our shipping partners. **
** Business days are Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday. Holidays and Sundays are not included in business days.**
** PLEASE NOTE WE DO NOT REFUND ANY SHIPPING FEES**
Free Economy Shipping:
Most orders are delivered in 5-7 business days after processing but please allow up to 10 business days for delivery in some cases.
Standard Ground Shipping:
Up to 5 business days after the order is processed.
Up to 3 business days after the order is processed. Currently not available for orders over 5 lbs and orders shipped to Alaska or Hawaii.
We offer Free economy shipping to all of our customers at checkout. We also offer faster paid shipping options during checkout for time sensitive orders. Before you pay, you will see your total shipping cost and you can choose the option that is best for you.
If you have a PO box, you must order using the Free Shipping option.
We do not ship to PO boxes for Standard and Expedited shipping.
You will receive a tracking number via email once your order has shipped. We use a variety of different carriers to ensure the best experience for our customers. Just click on the number in the shipping confirmation email to track your package!
Below are the formats for the tracking numbers used by our carriers.
USPS Format: 16 DIGITS
FedEx Tracking: 12 DIGITS
UPS Tracking:: Normally Starts with “1Z”
For the most efficient way of tracking your order, plug your tracking number into this site: https://track.firstmile.com/
This is the page you should see after entering your tracking number. If you would like to see further into your tracking, you could click the green button on the top right of the page.
Why Has My Order Not Shipped Out Yet?
Sometimes our shipping partners do not update their tracking information on time, so they may tell you the package is still in our hands when it is actually en route to you! Other times, the weather or holidays can slow things down, or the carrier may be running late. Sometimes it takes them a while to make sure the package is delivered appropriately according to its contents.
All too often, someone doesn’t scan the package at a stop on the way, making it appear like the delivery is farther away from you than it actually is. It’s quite common for a post office to skip scanning so they can save time and move packages along quicker. You’ll know this happened if the package shows up at your door suddenly with no tracking history.
Need To Make Changes To Your “Ship To” Address?
Please make sure your shipping address is correct before you submit your order; it’s your responsibility. We ship orders daily, Monday-Saturday. So, sometimes we may not be able to intercept an incorrect order before it goes out to the wrong address. If you made a mistake in the shipping address, we are NOT responsible and we’re sorry to tell you that the order has likely already left our hands.
We will not accept changes in your shipping address once the order has been placed. If the package is returned to us, then we will try to arrange to have it shipped to your new address.